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12 – Troubleshooting
Tracing SANsurfer iSCSI HBA Manager GUI and Agent Activity (Debug)
12-12 IS0054602-00 A
Q
12.2
Tracing SANsurfer iSCSI HBA Manager GUI and Agent Activity (Debug)
Additional information may be required to help troubleshoot SANsurfer iSCSI HBA
Manager application problems. Once debug has been enabled following the steps
in this section, attempt to reproduce the problem so that SANsurfer iSCSI HBA
Manager GUI and agent activity can be captured.
Use the following procedures to trace SANsurfer iSCSI HBA Manager GUI and
agent activity (debug), as directed by technical support.
This section discusses:
■ Retrieving the HBA crash record (see section 12.2.1)
■ Tracing SANsurfer iSCSI HBA Manager GUI activity (see section 12.2.2)
■ Exporting or saving agent activity logs (see section 12.2.3)
12.2.1
Retrieving the HBA Crash Record
If the HBA crashes, perform the following steps to save the log information to a file:
1. In the SANsurfer iSCSI HBA Manager main window HBA tree, select the HBA
port. Click the HBA Options tab; click the Firmware tab. The HBA Options
tabbed page (Firmware tab) displays (see figure 12-1).
Figure 12-1. HBA Options Tabbed Page (Firmware Tab)
- User’s Guide 1
- Table of Contents 3
- Section 6 Getting Started 4
- Section 11 Updating the HBA 5
- Page vi IS0054602-00 A 6
- SANsurfer iSCSI HBA 7
- IS0054602-00 A Page vii 7
- Table Page 8
- Introduction 9
- Related Documents 10
- System Overview 11
- Installation Checklist 12
- Required Hardware 12
- Required Software 12
- Step 2: Install the Hardware 13
- Step 3: Install the Driver 13
- Windows Event Log 15
- SANsurfer iSCSI HBA Manager 15
- 2 – System Overview 16
- 2-6 IS0054602-00 A 16
- Features 17
- 3-2 IS0054602-00 A 18
- System Requirements 19
- Software Requirements 20
- Supported QLogic HBAs 20
- Initial Installation 21
- Installation Options 22
- Installation Instructions 23
- 5-4 IS0054602-00 A 24
- IS0054602-00 A 5-5 25
- 5-6 IS0054602-00 A 26
- IS0054602-00 A 5-7 27
- 5-8 IS0054602-00 A 28
- IS0054602-00 A 5-9 29
- 5-10 IS0054602-00 A 30
- IS0054602-00 A 5-11 31
- 5-12 IS0054602-00 A 32
- IS0054602-00 A 5-13 33
- 5-14 IS0054602-00 A 34
- IS0054602-00 A 5-15 35
- 5-16 IS0054602-00 A 36
- IS0054602-00 A 5-17 37
- 5-18 IS0054602-00 A 38
- IS0054602-00 A 5-19 39
- 5-20 IS0054602-00 A 40
- IS0054602-00 A 5-21 41
- 5-22 IS0054602-00 A 42
- Getting Started 43
- Server 2003 44
- 6 – Getting Started 45
- IS0054602-00 A 6-3 45
- 6-4 IS0054602-00 A 46
- IS0054602-00 A 6-5 47
- Viewing Online Help 48
- IS0054602-00 A 6-7 49
- 6-8 IS0054602-00 A 50
- IS0054602-00 A 6-9 51
- 6-10 IS0054602-00 A 52
- IS0054602-00 A 6-11 53
- 6-12 IS0054602-00 A 54
- IS0054602-00 A 6-13 55
- 6-14 IS0054602-00 A 56
- IS0054602-00 A 6-15 57
- 6-16 IS0054602-00 A 58
- Target Status Alarms Occur 59
- 6-18 IS0054602-00 A 60
- IS0054602-00 A 6-19 61
- 6-20 IS0054602-00 A 62
- Setting Up Connections 63
- 7 – Setting Up Connections 64
- Connecting to Hosts 64
- 7-2 IS0054602-00 A 64
- Creating a Host Group File 65
- Disconnecting from a Host 66
- IS0054602-00 A 7-5 67
- 7-6 IS0054602-00 A 68
- Setting the IP Address 69
- 7-8 IS0054602-00 A 70
- Enabling SLP 71
- Enabling iSNS 72
- Configuring Targets 73
- 7-12 IS0054602-00 A 74
- IS0054602-00 A 7-13 75
- 7-14 IS0054602-00 A 76
- Configuring Specific Targets 77
- 7-16 IS0054602-00 A 78
- IS0054602-00 A 7-17 79
- 7-18 IS0054602-00 A 80
- Authenticating Targets (CHAP) 81
- 7-20 IS0054602-00 A 82
- IS0054602-00 A 7-21 83
- 7-22 IS0054602-00 A 84
- Monitoring the Connections 85
- Up,Refreshing Data) 86
- Monitoring the Target State 87
- Active) 88
- Displaying Host Information 89
- 9-2 IS0054602-00 A 90
- IS0054602-00 A 9-3 91
- Viewing HBA Port Statistics 92
- IS0054602-00 A 9-5 93
- Displaying Device Information 94
- IS0054602-00 A 9-7 95
- 9-8 IS0054602-00 A 96
- Viewing the LUN List 97
- 9-10 IS0054602-00 A 98
- Displaying LUN Information 100
- 9-12 IS0054602-00 A 100
- Performing Diagnostics 101
- 10 – Performing Diagnostics 102
- Pinging a Target 102
- 10-2 IS0054602-00 A 102
- Viewing the ARP Log 103
- 10-4 IS0054602-00 A 104
- IS0054602-00 A 10-5 105
- 10-6 IS0054602-00 A 106
- Updating the HBA 107
- 11 – Updating the HBA 108
- 11-2 IS0054602-00 A 108
- IS0054602-00 A 11-3 109
- 11-4 IS0054602-00 A 110
- IS0054602-00 A 11-5 111
- 11-6 IS0054602-00 A 112
- IS0054602-00 A 11-7 113
- 11-8 IS0054602-00 A 114
- IS0054602-00 A 11-9 115
- 11-10 IS0054602-00 A 116
- Updating an HBA’s ROM 117
- Updating the HBA Driver 118
- IS0054602-00 A 11-13 119
- 11-14 IS0054602-00 A 120
- IS0054602-00 A 11-15 121
- 11-16 IS0054602-00 A 122
- IS0054602-00 A 11-17 123
- 11-18 IS0054602-00 A 124
- Troubleshooting 125
- ps -ef 127
- ps -e 127
- /etc/hosts 128
- 12 – Troubleshooting 136
- 12-12 IS0054602-00 A 136
- IS0054602-00 A 12-13 137
- 12-14 IS0054602-00 A 138
- 12-16 IS0054602-00 A 140
- IS0054602-00 A 12-17 141
- The Agent Logs 142
- ❑ Do the following 143
- Frequently Asked Questions 145
- A-2 IS0054602-00 A 146
- Glossary 147
- B – Glossary 148
- B-2 IS0054602-00 A 148
- IS0054602-00 A B-3 149
- B-4 IS0054602-00 A 150
- Contacting QLogic 151
- C – Contacting QLogic 152
- C-2 IS0054602-00 A 152
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